Privacy policy

Effective Date: 10th September 2025

1. Overview

At Twenty One Sun, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services, including email and SMS communications.

By using our site, submitting your information, or opting into our marketing, you agree to the practices outlined below.

2. Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number (for SMS marketing, if opted in)

  • Billing and shipping address

  • Purchase history

  • Device and browser information

  • IP address and geolocation

  • Behaviour on our website (e.g., pages viewed, products added to cart)

3. How We Collect Your Information

We collect your information in the following ways:

  • When you place an order or sign up at checkout

  • When you subscribe to our newsletter or SMS marketing

  • Through cookies and tracking technologies (e.g., Shopify and Klaviyo)

  • When you engage with our emails or SMS messages

4. How We Use Your Information

We use your personal information to:

  • Fulfil and manage your orders

  • Provide customer support

  • Send marketing communications (email and SMS, if you opted in)

  • Improve our website and services

  • Analyse behaviour and personalise your experience

5. Email & SMS Marketing (Klaviyo Compliance)

We use Klaviyo to manage our email and SMS marketing.

By subscribing to our newsletter or SMS list, you consent to receive marketing emails and/or text messages from us. This includes promotions, product launches, cart reminders, and updates.

  • Email: You can unsubscribe at any time by clicking the link at the bottom of any marketing email.

  • SMS: You can opt out by replying STOP to any SMS message.

We will never sell your information. Your data is stored securely through Shopify and Klaviyo’s encrypted servers and is only used in accordance with applicable privacy laws.

6. Sharing Your Information

We may share your information with third-party providers to help us operate our store and deliver services, including:

  • Shopify (website and checkout)

  • Klaviyo (email/SMS marketing)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping carriers

These partners are only given the data necessary to perform their services and are bound by data protection laws.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Track website behaviour

  • Deliver targeted ads

You can manage your cookie preferences through your browser settings.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications

  • Withdraw consent at any time

To exercise these rights, please contact us at:
hello@twentyonesun.com.au

9. Data Retention

We retain your information for as long as necessary to provide services and fulfill orders, or as required by law. If you unsubscribe or request deletion, we will remove your data from our active systems unless legally obligated to keep it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@twentyonesun.com.au or contact us at PO BOX 713, Tewantin, QLD, 4565, AU