Returns & Refund Policy

We want you to love your purchase from Twenty One Sun! If for any reason you're not completely satisfied with your order, we're here to help. Please read our Returns & Refunds Policy below.

Returns & Refunds for Damaged or Defective Items

  • Damaged or Defective Items: We take great care in packaging your candles, but if your order arrives damaged or defective, please contact us within 48 hours of receiving your items. We’ll be happy to offer a replacement or full refund, depending on your preference.
  • Incorrect Items: If you receive the wrong item, please notify us immediately. We will arrange to send the correct item or issue a full refund.

No Returns or Exchanges for Change of Mind

  • Change of Mind: Due to hygiene and safety reasons, we are unable to accept returns or offer exchanges for candles that have been opened, used, or for any change of mind. Please make sure to review your order carefully before purchasing. If you have any questions about a product, feel free to reach out to us before placing your order.

Refunds

  • Eligibility: Refunds are only offered for items that are damaged, defective, or incorrectly shipped. We will assess your claim and, if approved, issue a refund to your original payment method.
  • Processing: Once your return is approved and the item is received (if applicable), we will process your refund within 7-10 business days. Please note, your bank or payment provider may take additional time to process the refund on their end.

Unfortunately, we cannot accept returns on the following:

  • Change of mind.
  • Slight variation in colour (Our candles are all individually hand made in small batches meaning no two candles are exactly the same).
  • Candle sweating or frosting.
  • Sale items.
  • Items not returned in its original packaging.
  • Custom or personalised items.
  • Sale or clearance items.
  • Used candles.

Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to us at hello@twentyonesun.com.auWe’re here to help and ensure your satisfaction!